Insurance and Financial Information

Many changes occur frequently regarding insurance. We participate in and accept most major insurance plans. Certain policies under major insurance plans may not be accepted. The following list is subject to change.

Insurance Accepted:

• Aetna

• Alignment

• Blue Cross Blue Shield

• BCBS Blue Home UNC Health Alliance

• Bright Health

• Cigna

• Humana PPO

• Medicare

• MedCost

• Tricare (Select, East, For Life)

• United Healthcare and UMR​

• Experience Health Medicare Advantage HMO

• And Many More Insurances

  • Including Pricing Networks like ​PHCS/Multiplan

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Insurance NOT accepted:

• Aetna Duke Select & Duke Basic

• Aetna CVS Health HMO

• Ambetter

• BCBS Local with Atrium Health

• Blue Cross High Performance Network (HPN)

• Cigna Connect HMO

• Humana Gold HMO

• Medicaid (including Healthy Blue, UHC Community Plan, etc)

• Tricare Prime

• United Healthcare Dual Complete HMO

Please feel free to call if you have a question about a specific insurance policy.

Financial Policy:

​Our office participates with most of the major insurance companies. Even though we may participate with an insurance company, patients still have certain responsibilities. Please contact our office if you have any questions concerning our financial policies.

Patients are responsible for:

• Bringing a current insurance card and ID card to each visit. If a patient comes into the office without his or her insurance card, they will be responsible for the full payment of that day's charges.

• Understanding the basic requirements of his or her insurance policy.

• Paying any co-pay, unmet deductible, or co-insurance at the time of the visit.

• Obtaining a referral from the primary care physician if a referral is required by their insurance policy before a patient can be seen by a specialist.

• Notifying our office of any change in insurance coverage. If the insurance company has changed or the patient has received a new card from the same insurance company, our office must be notified.

• Cancellations: Cancellations made with less than 1 business days notice may be subject to a cancellation fee of $50. Last minute cancellations of a surgical appointment may be subject to a fee of $100.

• Medical Records: We reserve the right to charge for medical record requests in accordance with the fee structure as set forth in the North Carolina state statute. You will be responsible for paying this fee prior to mailing or pick-up of these records.